1. Personal Information We Collect
We may collect personal information that you choose to provide to us, including:
- Name and business or organization name.
- Email address, phone number, and mailing/service address.
- Details about your cleaning needs, property type, preferred schedule, city, square footage, and service requests.
- Messages, quote requests, appointment details, and customer support communications.
- SMS/text-message consent status, opt-in records, opt-out requests, and message history needed to manage texting compliance.
We may also collect basic website and device information such as IP address, browser type, pages visited, referral source, and general analytics information through standard hosting, security, or analytics tools.
2. How We Use Personal Information
TBay Clean uses personal information to:
- Respond to quote requests, questions, calls, emails, and service inquiries.
- Schedule walkthroughs, provide estimates, deliver cleaning services, and manage customer relationships.
- Send service-related communications, appointment reminders, follow-ups, and limited promotional messages when permitted.
- Send SMS/text messages only when you have provided consent or as otherwise allowed by law.
- Maintain suppression, opt-out, and compliance records.
- Improve our website, customer experience, operations, security, and marketing.
- Comply with legal, carrier, tax, accounting, insurance, and business obligations.
3. SMS/Text Messaging Consent
SMS consent is not shared with third parties or affiliates. We do not sell, rent, or share SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.
If you provide your phone number and agree to receive text messages, TBay Clean may send messages related to quotes, appointments, service coordination, reminders, follow-ups, and customer support. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. You may request help by replying HELP or contacting us at info@tbayclean.com.
For SMS Terms of Service, visit https://tbayclean.com/terms-and-conditions.html.
4. Who We Share Personal Information With
We may share personal information only as needed to operate our business and provide services, including with:
- Employees, contractors, or service providers who help deliver cleaning services, scheduling, customer support, website hosting, email, phone, SMS delivery, CRM, billing, or analytics.
- Professional advisors such as accountants, insurers, attorneys, or compliance providers.
- Government, law enforcement, carriers, or regulators when required by law, legal process, or applicable messaging rules.
- A successor organization if TBay Clean is involved in a merger, acquisition, restructuring, or sale of business assets.
We do not sell your personal information. We do not share your personal information with third parties for their own independent marketing. SMS consent is not shared with third parties or affiliates.
5. Cookies and Analytics
Our website may use cookies, logs, and analytics technologies to understand website performance, improve user experience, prevent abuse, and evaluate marketing effectiveness. You can adjust cookie settings through your browser.
6. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including providing services, responding to inquiries, maintaining opt-out records, resolving disputes, and meeting legal or business requirements.
7. Your Choices
- You may request that we update or delete your contact information, subject to legal and operational requirements.
- You may opt out of marketing emails by replying “remove” or contacting us.
- You may opt out of SMS/text messages by replying STOP.
8. Security
We use reasonable administrative, technical, and operational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security of information transmitted online or by phone, email, or SMS.
9. Children’s Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
TBay Clean
Wendy Sanchez, CEO
San Francisco Bay Area, California
Email: info@tbayclean.com
Phone: 714-220-8929