1. About TBay Clean
TBay Clean provides commercial cleaning, janitorial, walkthrough, quote, scheduling, and related cleaning-support services in the San Francisco Bay Area. By using our website or contacting us, you agree to these Terms & Conditions.
2. Quotes and Service Requests
Submitting a web form, calling, emailing, or texting TBay Clean does not create a binding service agreement. Quotes, schedules, cleaning scopes, prices, and availability may vary based on the property, service area, site walkthrough, staffing, frequency, and customer requirements. Any final service terms will be confirmed separately.
3. Customer Responsibilities
- Provide accurate contact, property, access, and service-request information.
- Ensure that you are authorized to request cleaning services for the location.
- Notify us of hazards, restricted areas, pets, alarm systems, parking/access requirements, or special cleaning instructions before service.
- Comply with payment, scheduling, cancellation, and access terms confirmed for your service.
4. SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from TBay Clean. This includes SMS messages for conversations, quote follow-ups, appointment scheduling, appointment reminders, service updates, customer support, account/service notifications, and related cleaning-service communications.
Messaging frequency may vary. Message and data rates may apply. To opt out at any time, text STOP. For assistance, text HELP or visit our website at https://tbayclean.com/.
Visit https://tbayclean.com/privacy-policy.html for our Privacy Policy and https://tbayclean.com/terms-and-conditions.html for these Terms of Service.
SMS consent is not a condition of purchasing services. You may continue to contact us by phone or email if you opt out of text messages. If you reply STOP, we may send one final message confirming your opt-out and then stop sending SMS messages unless you opt in again.
5. Email and Other Communications
When you provide your contact information, TBay Clean may contact you by phone, email, or text about your quote request, service inquiry, appointment, follow-up, or customer support matter. You can request removal from marketing emails by replying “remove” or contacting us at info@tbayclean.com.
6. Website Use
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false or misleading information, or use the website for unlawful purposes.
7. No Professional or Emergency Advice
Information on the website is general business information. It is not legal, medical, safety, environmental, or emergency advice. For urgent safety, health, chemical, or emergency issues, contact the appropriate professional or emergency service.
8. Third-Party Services
Our website and operations may use third-party tools for hosting, forms, email, phone/SMS delivery, analytics, scheduling, payments, or customer management. Your use of third-party links or services may be subject to their terms and policies.
9. Intellectual Property
The TBay Clean name, website content, text, images, graphics, designs, and other materials are owned by or licensed to TBay Clean and may not be copied, modified, or reused without permission except as allowed by law.
10. Limitation of Liability
To the fullest extent permitted by law, TBay Clean is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, communications, quote requests, scheduling issues, or services, except where prohibited by law or agreed in a separate written agreement.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website or communications after changes are posted means you accept the updated terms.
12. Contact Us
If you have questions about these Terms & Conditions or SMS Terms of Service, contact us:
TBay Clean
Wendy Sanchez, CEO
San Francisco Bay Area, California
Website: https://tbayclean.com/
Email: info@tbayclean.com
Phone: 714-220-8929